Privacy Policy
Last updated 2026-10-08
Editing happens on your device. Your footage leaves it only when you sync it. We don’t sell your data or use it for ads.
[COMPANY NAME] (“we”) runs Nekocut. Here is what we collect, where it goes and how long we keep it.
What we collect
- Account: your email. Google sign-in gives us your email only. Apple sign-in gives us your email, or a relay address if you hide it, and an ID Apple assigns you for this app.
- Synced projects: the edit (clips, titles, transcripts, comments), project and file names, small clip thumbnails, version history, and the emails of people you share with.
- Synced footage: preview copies, and on Pro your originals, when sync is on for a project. New accounts start with it on; Sync Source shows and changes it. Sharing a project turns preview copies on.
- Share previews: the rendered video, one frame of it as a poster, and the title you give it. A share link is public: anyone who has it can watch, with no account. For each view we keep a one-way code made from the visitor’s IP address and browser, so a visitor is counted once a day. On Pro, a logo, name and link you add for your share pages are shown publicly on them.
- Usage events: features used, errors, crashes and timings, with app version, device type, browser and plan. Linked to your account, or to a random ID in your browser when signed out. Never footage, names, titles, transcripts, comments or your email. We also keep when you first reached a few steps (first project, first export) and daily request totals.
- Support chat: your messages, plus a text summary of the open project (project and file names, sizes, the timeline, title text, sync status) and your device and browser. Never footage.
- Payments: a Stripe or Apple customer or transaction ID, subscription status and dates. We never see your card.
- Technical: your IP address, to deliver the service and block abuse. Sampled server logs are kept for a few days. Anonymous app opens are counted by country.
Who processes it
- Cloudflare: hosting, database, file storage, usage events, logs, email.
- Resend: sign-in and account email.
- Google: if you sign in with Google.
- Google Fonts: the landing page loads its fonts from Google, which sees your IP address. The editor does not.
- Apple: if you sign in with Apple.
- Anthropic (Claude API): support messages and the project summary, to draft a reply.
- Slack: each support question, your email and the draft, for the person who answers.
- Stripe and Apple: payments.
- People you share with: an email naming you and the project, and the project itself.
- An agent tool you connect: can read, screenshot and edit that one project, under its provider’s terms.
- Hugging Face and GitHub: serve the AI models for transcription and voice isolation, which then run on your device.
These providers may process data in the United States and elsewhere.
On your device
Projects, media and exports are kept in browser storage (IndexedDB and private file storage). Local storage holds your sign-in token, settings and the random ID, and on iOS the last few seconds of playback activity for crash reports. We set no cookies.
How long we keep it
- Free preview copies: cleared after 14 days without use, with an email at 12.
- Removed copies, and copies that leave with your free slot or an ended plan: gone within a day.
- Share previews: 14 days on Free, 30 on Pro, or until you delete the link. The video, poster, title and view records are removed within a day of the link ending.
- Unfinished uploads: 24 hours. Sign-in links: 15 minutes. Sessions: 90 days.
- Version history: thinned to your plan’s limit.
- Usage events: about 3 months.
- Deleting a project removes its name and saved versions at once, and its footage within a day.
- Everything else, including support threads: while your account exists.
Deleting your data
You can delete projects and cloud copies in the app. To delete your account, open Account and choose Delete account…; if you cannot sign in, email [email protected] from its address. Deleting removes its projects, saved versions, synced footage, comments, shares, support threads and settings, cancels a card subscription at once without a refund, and signs you out.
- Projects stored on your device are not touched.
- Projects you shared are deleted for the people you shared them with. Projects shared with you stay with their owners.
- A suspended account cannot delete itself; email us.
- Cancel an App Store subscription yourself, in Settings.
- Comments and edits you left in other people’s projects stay, shown as “Deleted account”.
- Not removed early: usage events, which expire in about 3 months, and database backups, kept up to 30 days.
- Support questions already sent to Slack are not removed.
- Stripe keeps its own billing records.
Your rights
Email us to get a copy of your data, or to correct or delete it. We use it to run the service you asked for, keep it secure and improve it.
Children
Nekocut is not directed at children under 13. If you think a child has an account, tell us and we will delete it.
Changes
We will update the date above, and tell you in the app or by email about significant changes.
Contact
[COMPANY NAME] · [email protected]